As many as 800,000 dangerous faulty tumble dryers could still be in people’s homes, MPs have warned.
Whirlpool was forced to issue a recall for the faulty machines in July this year, but thousands may still have the fire-risk dryers in their homes as the Business, Energy and Industrial Strategy (BEIS) Committee warns the response was “too slow”.
“A matter of urgency”
The group of MPs have released a report criticising the company for its slow response in modifying or replacing the faulty machines, while also condemning Whirlpool for its use of non-disclosure agreements to “silence customers”.
Whirlpool initially launched a full product recall involving 500,000 dryers, after being ordered by the Office for Product Safety and Standards earlier this year.
In July, the company admitted that as many as 800,000 faulty dryers could still be in UK homes and it was working to modify those affected.
Whirlpool said it had located just over 100,000 of the faulty machines in the following two months, but many are still thought to not have been modified or removed from people’s homes.
Owners who have not yet had their dryers modified or replaced are being urged to get in touch “as a matter of urgency”.
A full list of all the fire-risk models was released by the company in July, naming 627 models in total, with just over 300 of those being appliances sold outside of the UK, according to Which?
The full list of affected models
Whirlpool admitted as many as 800,000 faulty tumble dryers were sold in the UK (Photo: Shutterstock)
Which models are at risk?
Whirlpool is currently in the process of replacing or repairing 4.3 million faulty appliances, but has been told by it will be forced by the government to recall all of the machines that could still be at risk.
The high risk models include those from bands including Hotpoint, Creda, Indesit, Proline and Swan, and consist of vented and condenser tumble dryers made between April 2004 and October 2015.
Hotpoint initially estimated that there are between 300,000 and 500,000 of the dangerous machines left in homes across the UK, but now put the figure closer to 800,000.
The admission follows a government order to recall the products before the company faces legal action.
Although Whirlpool have now published a full list of faulty dryers, the list just includes model numbers, but doesn't name any of the affected tumble dryer brands.
To determine whether your tumble dryer is one of the models at risk, you need to type your its model number into a checker on the Whirlpool website.
Alternatively, you can call Whirlpool on 0800 151 0905 to find out if it needs a modification to repair it and arrange for it to be fixed or replaced.