After visiting Tesco in Clowne at the weekend and purchasing pet food to donate to local animal charities which we have done for the past few years, we were unable to find the collection box in its usual place.
I enquired as to where it was to be told by a staff member that the new manager had decided to remove it because its shabby appearance was not in keeping with his refurbished store.
The charity was instructed to remove and refurbish the collection box and this was done and returned to the store. Unfortunately, the manager decided it needed removing to behind the desk at customer services and later to his office. So no collection of food for the local pet charities!
Another example of losing touch with its customers.
UPSET ANIMAL LOVER