Worksop: Cyber fraudsters swiped £250,000 from company account

Business owner Richard Herberts thanks John Mann MP for his help
Business owner Richard Herberts thanks John Mann MP for his help

A business which lost almost £250,000 after a cyber attack is back from the brink of closure, potentially saving 100 jobs.

Refrigerated Delivery Services, based on Claylands Avenue, was reportedly the victim of a virus which attacked its computer systems.

Nearly £250,000 was fraudulently transferred from its NatWest business account, leaving the business struggling to pay the wages of a 100-strong workforce.

Business owner Richard Herberts contacted Bassetlaw MP John Mann for help after allegedly receiving limited help from NatWest initially.

And after demanding to speak to the bank’s boss, the MP was told the money would be refunded to the business in full.

“When I found out the money was going to be returned I was lost for words,” said Mr Herberts.

“Several other large companies have been victims of the same fraud as us, and to my knowledge none of them have succeeded in getting their money back.”

John Mann said he was pleased the bank had ‘seen sense’ and refunded the cash to the company.

He said: “It would have been disastrous for 100 hard working families in Bassetlaw to have gone without their last pay packet before Christmas - and worse still it could have put their jobs at risk.”

A NatWest spokesperson said they could not comment on individual cases, but said the bank assesses the facts in every case of potential fraud in accordance with FCA guidelines, the Payment Services Regulations and the account terms and conditions.

“We are grateful to the Worksop Guardian for raising this important issue. We would like to take this opportunity to remind our customers about online fraud,” said the spokesman.

“Customers should contact us immediately if they believe their account has been compromised. It is particularly important within businesses that this advice is shared to all staff who access the bank account.”

“There is an extremely large number of online scams affecting banking customers across the sector. In a three month period over the summer, IT security professionals estimate there were approximately 18 million pieces of malware sent out in the UK.”

“Customers should remember that our safety rules to try and prevent cyber crime can protect them even if a Trojan or other virus has infected a computer.”

“We recommend that our customers download the Trusteer Rapport security software and to never divulge their full PIN, password or other security information when they log-in.”

“We communicate with our customers on a very regular basis, by letter, by email and via broadcast messages when they log in to our site, specifically about how to protect themselves against online fraud, including about specific scams that we are aware of.”