Train operator East Coast seeks views of Retford rail users

TRAIN operator East Coast is inviting customers to share their views about rail services at an event in Retford tomorrow (Thursday).

By The Newsroom
Wednesday, 21st November 2012, 8:38 am

East Coast managers will be on the main concourse of Retford station between 5-6.30pm to meet rail users in person.

The event is part of East Coast’s ongoing customer engagement programme, enabling customers to meet management teams face-to-face and discuss what they like about the service and where East Coast can improve it still further.

Previous ‘Meet the Manager’ sessions at other stations on the East Coast Main Line have proved a great success.

Station manager Simon Pashley said: “We hope that they will take a break from their journeys and use the opportunity to share their views with us.”

“We want to talk to customers about East Coast’s train services, our timetable and customer service.”

“We value our customers’ feedback about what we are doing right and where we can improve.”