The Yorkshire Water items were stolen from a van in South Yorkshire but its is feared they could be used throughout the region by people pretending to be from the company.
All genuine Yorkshire Water employees carry identification, and on the very rare occasions the company visits customers’ properties, this identification can and should always be verified by calling 0800 1 38 78 78.
While making this call, customer should close their door on the caller. Genuine callers will have no issue waiting while their credentials are verified.
To help crack down on bogus callers, the company also has a customer password system.
The scheme works by enabling customers to register an agreed personal password with the company, through a simple phone call.
Whenever they receive a phone call or a visit to their property by someone claiming to be from Yorkshire Water, they should always ask for this password. If the caller cannot provide them with their password, they should not let them into their property or continue with the phone call.
To sign up to Yorkshire Water’s doorstep password scheme call 0845 1 24 24 24.
For more information and advice on how to prevent yourself from falling victim to bogus callers, visit yorkshirewater.com/boguscallers