Rail customers on East Midlands Trains will benefit from around £13m of investment under a new agreement between Stagecoach Group and the Department for Transport (DfT) which will see a new franchise starting in October, to run until at least March 2018.
Customers will benefit from arange of improvements with a fares freeze on anytime fares to London, a ticket sale offering 250,000 discounted tickets, cleaner stations,, new technology to help provide faster customer informationand a new automated refunds system.
Local communities will gain from the new deal, which will see an extra £250,000 invested in community rail, the introduction of a new schools education programme and continued investment in apprenticeships and graduate schemes.
Jake Kelly, managing director of East Midlands Trains,said: Over the past eight years, we have demonstrated our commitment to providing the best possible service for our customers. The agreement with the Department for Transport will now allow us to invest even further in the areas that matter most to our customers.
“As well as improvements to stations and our on-board service, we’ll also be rolling out new technology to make journeys even easier.
“At the same time, we’ll be offering better value for money by cutting the cost of thousands of fares and launching our biggest ticket seat sale, all designed to offer big improvements for millions of East Midlands Trains customers.”
Martin Griffiths, Stagecoach Group chief executive, said: “This is a significant package of investment for customers travelling on East Midlands Trains
“It will build on what our team has achieved over the past eight years and deliver further valuable improvements for the millions of passengers who rely on the East Midlands Trains network.”