Worksop man left “shocked” by McDonald’s gherkins gaff

A Worksop man who ordered Chicken McNuggets at McDonald’s but received a box of chopped gherkins instead says he is “definitely not loving” the chain’s customer service.
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Ash Greenwood - “starving” after working a 12-hour shift - stopped at the Rhodesia drive-through for a medium six-piece Chicken McNuggets meal on his way home on Sunday.

However he was “shocked” as he opened the £4.79 meal to find the nuggets box filled with the sliced pickled cucumbers instead of tasty deep-fried chicken pieces.

The hungry McNuggets fan had unknowingly been given someone else’s order – placed at the Worksop branch especially by a lover of the preserved delicacy.

Ash Greenwood was “definitely not loving” a McDonald's mix-up which left him with a box of gherkins instead of his eagerly-awaited Chicken McNuggets mealAsh Greenwood was “definitely not loving” a McDonald's mix-up which left him with a box of gherkins instead of his eagerly-awaited Chicken McNuggets meal
Ash Greenwood was “definitely not loving” a McDonald's mix-up which left him with a box of gherkins instead of his eagerly-awaited Chicken McNuggets meal

Security guard Ash immediately returned to the restaurant with the unwanted brine snack - where a manager met him outside to hear his complaint.

Furious Ash, 31, who “can’t stand gherkins”, says as he was offered the chicken meal he originally ordered no apology was given - which he says was “terrible customer service”.

He said: “They were just so rude about it and I wasn’t even offered an apology.”

Speaking about the alarming discovery after bringing the long-awaited meal home Ash said: “I just couldn’t believe it, I was disgusted by it.

Ash Greenwood was “shocked” as he opened the £4.79 meal to find the nuggets box filled with the sliced pickled cucumbers instead of tasty deep-fried chicken piecesAsh Greenwood was “shocked” as he opened the £4.79 meal to find the nuggets box filled with the sliced pickled cucumbers instead of tasty deep-fried chicken pieces
Ash Greenwood was “shocked” as he opened the £4.79 meal to find the nuggets box filled with the sliced pickled cucumbers instead of tasty deep-fried chicken pieces
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“I had been working for 12 hours and was desperate for something to eat, so you can imagine how it went down when I opened the box and found nothing but gherkins.

“It’s just hard to see how you could get it so wrong - there’s a big difference between nuggets and gherkins.”

Explaining the mix-up, a spokesperson for McDonald’s said the gherkins were given to Ash by mistake after being put aside in a chicken nugget box to honour a special request for a delivery customer order.

The spokesperson said: “We are very sorry to hear about this customer’s experience.

“This was mix-up in customers’ orders and as soon we were made aware we replaced the customer’s meal.

"We take order accuracy very seriously and have a number of procedures in place to avoid inaccurate orders – we are disappointed that we fell short of these on this occasion.”

In these confusing and worrying times, local journalism is more vital than ever. Thanks to everyone who helps us ask the questions that matter by taking out a subscription or buying a paper. We stand together. Nancy Fielder, editor.

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