A web-streamed retirement presentation took place, with colleagues from across NCT, Nottingham City Council, friends and family watching.
Mark was presented with a number of retirement gifts, including a hamper containing 27 bottles of alcohol to represent the 27 years he has been at the company, a bus-themed cake, a commemorative framed photo of Mark collecting his Services to the Bus Industry Award at the UK Bus Awards in 2019 and his long service certificate.
Mark first joined the erstwhile National Bus Company’s senior management training scheme 1984, and held various operational roles including Manager of Sheffield & District.
He joined NCT as deputy managing director in June 1994, becoming managing director in 2001.
He also became chairman of the Arrow Consortium which re-introduced trams to Nottingham in March 2004.
Mark has revolutionised public transport in Nottingham and turned NCT into a multi-award winning bus company which holds the record of being the only bus operator to have won UK Bus Operator of the Year five times.
Nottingham has the highest customer satisfaction level of any city in the UK at 95 per cent, as confirmed by the annual Transport Focus survey, and boasts the largest fleet of biogas double deckers in the world, leading to a 90 per cent drop in fleet emissions.
Mark said: “It has been a great privilege and honour to serve as managing director of NCT.
"I ’d like to thank employees, past and present, along with friends throughout the bus industry for their support.
"I will always treasure my time at NCT.”