'Good' rating for Worksop home care service previously found lacking by CQC
A home care service based in Worksop has received a 'Good' all round rating from the Care Quality Commission, following its recent assessment by the health watchdog.
Leda Homecare Ltd provides a care at home service, providing support to older people, people living with dementia, physical disabilities, sensory impairments and mental health support needs.
At an inspection in 2020, Leda Homecare was found to be in breach of legal regulations relating to consent, safe care and treatment, safeguarding people from abuse and improper treatment, good governance and staffing.
But in July and August this year, inspections revealed improvements across the board.
The service was found to have 'kind, respectful and compassionate staff who treated people as individuals', while CQC inspection categories of being safe, effective, caring, responsive and well-led all received Good ratings.
The report said 'people received safe care which reflected their needs and risks’. Referrals to community agencies were made when people needed additional support to keep them safe and manage their risks.
The report stated that 'staff were recruited safely, with appropriate checks to ensure they were suitable to support people in their homes’ and received all necessary training.
'People were protected from abuse and the risk of avoidable harm’, added the report, and ‘people’s capacity to make decisions about their care was assessed and when they lacked the capacity to express their wishes, their relatives or representatives were consulted.
'People’s needs and risks were reviewed regularly to ensure their care remained appropriate’.
People were encouraged to make decisions about their care and their choices were respected, said the report.
It noted: ‘The registered manager and staff worked hard to ensure people experienced a good quality of life and advocated on their behalf when access to care or equipment proved difficult.
‘People, relatives and staff felt the service was managed well and found the registered manager and staff approachable and helpful’.
The service was seen to work well with partner agencies and welcomed opportunities to improve and develop the service.
People and relatives described the staff as, ‘kind’, ‘lovely’, ‘polite’ and ‘fantastic’.
They felt staff were skilled and competent.
Verna Roe, assistant manager, said: "“We are absolutely delighted to have received a ‘Good’ rating following our recent CQC inspection.
"This achievement reflects the hard work, dedication and compassion shown every day by our wonderful care workers and office team.
"We are incredibly proud of them all and grateful for their continued commitment to providing safe, person-centred care to people across our local community.”