Bassetlaw home care service receives a big thumbs up from CQC inspectors

​Pinnacle Care Professionals, based in Gringley on the Hill, Nottinghamshire, is a home care service that supports adults including people with sensory impairments, and people with physical disabilities.

It was visited by the CQC in March, when inspectors assessed the care and support provided to seven people who received the regulated activity of personal care, although the service does support others too.

An outstanding rating was made, covering how caring, responsive and well-led the service is, while its safety and effectiveness were classed as good.

Greg Rielly, CQC’s deputy director of adult social care in the East Midlands, said: “During our inspection of Pinnacle Care Professionals, we found a service that was passionate about providing personalised care for people who they treated as valued partners in shaping their own support needs.

"We know that when a service has the right leadership in place it enables it to deliver a high quality of care, and the positive impact of the registered manager’s approach shone throughout the inspection."

He continued: “People told us about their positive experiences of receiving care and support. They said staff were well-trained, knowledgeable and treated them as individuals, which helped them build strong relationships with people.

"Relatives told us they felt their loved ones were completely safe and said staff fully involved them in their care.

“We saw this throughout the inspection, as staff and leaders treated people with kindness and respect and understood people’s needs and preferences well.

"Leaders ensured people received care from a consistent staff team so people were familiar with them and had trust in the support provided.

“We found staff assessed people’s needs thoroughly and made sure care plans were detailed and up to date. The plans reflected people’s preferences, ensuring care and support was personalised to them. Staff also kept care under regular review to respond to any changes in people’s needs and ensure their care remained effective.

"The registered manager provided strong leadership for staff and was compassionate and knowledgeable. They ensured people received care that met their individual needs while respecting their preferences, and provided staff with appropriate guidance on best practice, emphasising the organisation’s values. "

He concluded: “Staff and leaders at Pinnacle Care Professionals should be delighted with the many positive findings in our report on their first inspection. We look forward to seeing their continued progress and development.”

Inspectors found that staff responded promptly to minimise any discomfort or distress people experienced, with relatives praising the responsiveness of the service, that was found to work closely with partner organisations to ensure people experienced consistent care across services.

They also noted that people were helped to live as independently as possible, and effective systems were in place to monitor the quality of care people were receiving.

Staff and leaders reviewed incidents thoroughly to identify any learning opportunities or recurring themes to reduce the risk of recurrence in the future.

There was no-one available from Pinnacle to comment on the report, that will be published on the CQC’s website shortly.