A new Housing Repairs Policy, aiming to improve the delivery of repair and maintenance services for tenants, has been backed by Bassetlaw District Council cabinet members.

At a July 14 meeting, councillors agreed to the proposal which aims to ensure repairs are completed right first time, enables the council to plan work in a more efficient way, and clearly sets out who is responsible for specific repair and maintenance issues.

It follows consultation with tenants and other stakeholders which revealed largely positive responses from 591 individuals in all proposed areas for change, with 73.43 per cent having no concerns about the proposed responsibilities or revised timescales.

Cllr Lynne Schuller, Cabinet Member for Housing and Estates, said: “We want to thank our tenants, leaseholders and other stakeholders for having their say on our proposed housing repairs policy to inform our decision making.

placeholder image — Cllr Lynne Schuller, Cabinet Member for Housing and Estates.

"We also thank tenants that attended meetings to help us establish the policy, their help was invaluable in speaking for peers.

“These changes will help improve the delivery of our repairs and maintenance services, with very clear guidelines, while also continuing to ensure the council, as a landlord, meets its statutory and regulatory obligations including the Regulator of Social Housing’s Consumer Standards.”

Under the new policy, non-urgent repairs will be carried out within a maximum of 30 days by appointment. The Policy also links to the council’s Reasonable Adjustment Policy which assists vulnerable tenants who may need support to meet their repairing obligations.

The Cabinets' recommendation to adopt and implement the revised Housing Repairs Policy goes to Full Council on September 17, 2026, and if approved will come into force from October 1, 2026.