BT's new home phone service, Digital Voice, to be rolled out across the East Midlands

BT has announced plans to roll out its new home phone service, Digital Voice, on a region-by-region basis, starting with the East Midlands.

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Eligible customers will be contacted four weeks in advance to help prepare for the switch, while BT will have a presence across the East Midlands throughout July, as part of a regional Digital Voice roadshow as well as at town halls and on high streets.

BT recently announced plans to roll out its new home phone service, Digital Voice, on a region-by-region basis, starting with the East Midlands.

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An industry-wide shift from analogue to digital landlines will see BT and many other telecoms operators in the UK provide services over a broadband line, similar to work taking place in many other countries around the world.

BT Digital Voice is being rolled out. Picture: BTBT Digital Voice is being rolled out. Picture: BT
BT Digital Voice is being rolled out. Picture: BT

This once-in-a-generation upgrade to future-proof the UK’s landlines is essential and will replace technology fast-becoming obsolete. The landline is not going away and, for most customers, making the switch simply involves plugging your phone into a broadband router, instead of a wall-mounted phone socket, bringing new benefits such as advanced spam call blocking.

Customers in the East Midlands will be contacted at least four weeks in advance before making the switch, to ensure they are ready to move to Digital Voice. For almost all customers, Digital Voice will have no impact on how they use their home phone. They will still have the same service, and price plan and bills will stay the same. In addition, more than 99 per cent of phone handsets work with Digital Voice and for those that won’t, BT has a range of handsets that customers can order.

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Vicky Hicks, BT Group senior engagement manager at BT Group, said: “BT customers in the East Midlands will benefit from a tried and tested service, with around two million BT customers already having made the switch and benefitting from the many advantages of digital home phones from advanced scam call filtering capabilities to crystal-clear call audio.

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“For almost everyone, moving to Digital Voice will be a simple and free transition with no home installation work required. If you feel you need additional support with the transition or you think you are vulnerable, please do tell us. We will be with you every step of the way.”

BT will not be proactively switching anyone who falls under the below criteria, where it has this information available:

  • Customers with a healthcare pendant;
  • Customers aged over 70;
  • Customers who only use landlines;
  • Customers with no mobile signal;
  • Customers who have disclosed any additional needs.

Engaging with the East Midlands community

BT’s regional approach will be supported by general awareness communications, and advertising campaigns, delivered across local and regional media to explain to customers the simple steps required to make the move to Digital Voice.

Upcoming engagement activities in the East Midlands include:

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Town halls: BT will be present in town halls across the region in July to address customer questions on the ground. Customers will be able to speak to BT advisors, test Digital Voice products as well as take part in digital skills training, including: Wednesday, July 5, 10am-5pm: Bolero Suite, The Motorpoint Arena, Bolero Square, Nottingham.

Pop-up events: BT will be hosting pop-up stands in garden centres and libraries so customers can have one-to-one conversations with BT staff.

Demonstration vehicle: BT will tour 12 towns and cities over the course of July to ensure customers across the East Midlands can speak to BT staff about the switch and try out the new technology for themselves. Confirmed dates and locations include:

July 24-25: Market Place, Mansfield;

Full information of dates and which towns and cities will be hosting BT events will be available on the Digital Voice at

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