How long to change a bult?

On 19th March, the street lights went out outside our bungalow.

My wife rang the council on Friday 22nd March only to be told the person that deals with this doesn’t work on Fridays.

One of our neighbours said she reported it on Monday 25th March and was told it would take 10 working days to sort out.

Can somebody tell me why it takes two weeks to change a bulb?

Now today, 15th April it has been out 27 days and counting and has been reported four times in total!

Undecided voter