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Whilst shopping in Worksop on Thursday morning I suddenly became ill, collapsed and lost consciousness.

I revived to find myself on the ground and some kind passers-by had assisted my husband and called an ambulance.

Paramedics arrived soon after but said the ambulance would be 20 minutes from Mansfield, but shortly after that it would be one from Doncaster, which was at least another 20 minutes arriving.

My husband and myself are both 82 and have worked all our lives and paid our NHS Insurance and to find myself, at my age and suffering from osteoporosis of the spine, lying on a cold hard pavement from half an hour or more was most distressing.

On finally reaching Bassetlaw Hospital it took me at least three hours to warm through. Luckily I was able to return home that day.

I would like to express our sincere thanks to the people who helped me, taking off their coats etc to try and keep me warm, without whom the outcome may have been much worse.

Once again I think this proves the ambulance service to be badly in need of improvement before someone dies in these circumstances.

M M Cutts

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