EMAS stretched after 1,000 calls in first six hours of 2016

East Midlands Ambulance Service have invested in more frontline staff and vehicles. Photo contributed.
East Midlands Ambulance Service have invested in more frontline staff and vehicles. Photo contributed.

East Midlands Ambulance Service NHS Trust had more than 1,000 emergency calls in the first six hours of 2016 - with one being received every 18 seconds at one point.

The Trust said that on an average day, they expect to receive about 2,000 emergency calls in 24 hours, meaning they had more than double the amount of calls in a quarter of the time.

At their busiest, between 1.30am and 4.30am on New Year’s Day, a call was being received every 18 seconds, with the normal call time about every 43 seconds.

EMAS associate director of operations, Joe Garcia, who worked in the Nottingham Emergency Operations Centre during the night and early hours, said: “I would like to pay tribute to everyone who worked in on the frontline - those answering 999 calls in our Emergency Operations Centres and our clinicians out on the road providing medical treatment and care at this very challenging time.”

Nottinghamshire Police said they had 900 ‘999’ calls between 6am on New Years’s Eve and 6am on New Year’s Day, which is almost twice the daily average for the rest of December, which was 483.

The force also said they received 851 ‘101’ calls, which was below the daily average for December, with 1.020 being dealt with.

Paul Burrows, Superintendent at Nottinghamshire Police, said: “It was our busiest day of the year.

“We put some additional resources on to make sure we could respond to the calls from the public.

“The majority of the calls were alcohol-related, such as disorderly behaviour or violence, but there was nothing out of the ordinary.

“We met all our call handling targets, which is to answer 90 per cent of 999 calls within 10 seconds, we answered 94 per cent.

“We provided a good service to the public and we go again next year.”

Nottinghamshire Fire and Rescue Service said they received 24 calls from 00:19am to 23:51pm on New Year’s Eve and 24 calls from 1:19am to 23:31pm on New Year’s Day.

Watch manager, Julie Hannah, who was on duty, told the Guardian: “We were very quiet. We were not stretched at all, unlike the police and ambulance service.

“We got our fair share of people that had been drinking but that was it.”